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Request and Response was designed to allow companies to track user requests. Since ISMRR allows for complete customization, there are no limits on what can be tracked. Track requests from other users Local and remote installs supported Connect from any remote site Configure almost all aspects of the program Use for any project tracking, not just computer related (fully customizable) Color coding of Requests and Users Connect to multiple servers from 1 client Advanced searching (SQL and Full Text) SQL Repository Built-in Knowledge Base (regulated by Admin) Archive finished request for faster access to open requests Comprehensive Reports/Charts Custom Report Designer Complete user management Define defaults as needed. No predefined entries to limit usage. Email notice of updates to requests. Attach files to requests Link to other requests History of all changes made to request Export to XLS,HTM,XML,TXT Built-in screen capture Multiple views much more ...

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