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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» QuickHelp

QuickHelp - Flexible Authoring Environment The modern generation for the production of html help an product documentation´s With QuickHelp you create your product documentation´s quick an easy. The pros against html work shop, robohelp and other´s: A. Gai ...

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Date added: Sep 27, 2005 | » Details

» XML Converter

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Date added: Oct 25, 2007 | » Details

» 4TOPS Word Link for MS Access 2000

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

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Date added: Sep 27, 2005 | » Details

» Excelsior JET for Linux

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Excelsior, LLC | 89240 KB | Linux | 240 | Downloads: 861

Date added: Feb 12, 2007 | » Details

» Freeware .NET Obfuscator Skater Light

RustemSoft presents Freeware Light Edition of well-known Skater .NET Obfuscator, an obfuscation tool for .NET code protection. The Light Edition is the Free version of Skater .NET Obfuscator. You may use Skater .NET Obfuscator Light Edition, free of charg ...

RustemSoft | 1090 KB | WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 873

Date added: Oct 25, 2007 | » Details

» JWizard

JWizard allow to build professional "step by step" interface (ie. Wizard). In a few lines of code you create a powerful wizard to simplify complex tasks in your software systems.Add wizard creation functionality to your applications. JWizard pro ...

Visionary Technologies | 83 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Linux,AS/400,MAC 68k,Mac PPC,Not Applicable | 99 | Downloads: 918

Date added: Feb 12, 2007 | » Details

» EventStudio Sequence Diagram Designer

Sequence diagrams are a very effective way of modeling an object oriented system. Unfortunately, most UML based modeling tools only offer primitive support for sequence diagrams. EventStudio provides advanced constructs for sequence diagram based object m ...

EventHelix.com Inc. | 3295 KB | WinXP,WinNT 4.x,Windows2000,Windows2003 | 99 | Downloads: 929

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» Print Preview ActiveX Control

Print Preview ActiveX is a small, fast, easy to use and very reliable print preview ActiveX control for developers in VC, VB, VFP, Delphi, C++ Builder, and so on. With this ActiveX control, you may add print and preview functionality to your program or we ...

Free Print Preview ActiveX | 52 KB | Windows | 0.00 | Downloads: 887

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» Quill 3D

Quill3D a 3D modelling program, ideal for games development. Lots of features including UV Mapper, Map builder, Texturewrapping, Mesh Builder, Lightmapping and more. Can import .3ds, .x, .b3d, .lwo and export .b3d, .x and Quill Primscript format. ...

Idigicon | 5858 KB | Windows | 59.99 | Downloads: 921

Date added: Sep 27, 2005 | » Details

» ExGen

Ever wanted to created animated special effects for a video game? It`s not an easy task - this is where ExGen comes in. ExGen uses a series of particle systems to create animated special effects with great speed. Especially useful for Explosions ExGen can ...

BinaryMoon | 951 KB | Win95,Win98,WinME,WinXP,Windows2000 | 30 | Downloads: 975

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» Virtual Serial Ports Driver XP2

Virtual Serial Ports Driver (VSPD) is a Windows device driver. Using it you can create any number of virtual serial COM ports in your system which will be virtually connected to each other via virtual null-modem cable ...

MKS Software | 650 KB | Windows | 99.95 | Downloads: 850

Date added: Sep 27, 2005 | » Details

» ImageIN Standard for Servers

ImageIN is a unique COM Component, enabling multi-layer image and text composition and manipulation at blazing speeds. Capable of performing thousands of image processing tasks per second, and designed for efficient usage of resources, ImageIN enables you ...

CyberBob Software | 575 KB | Windows2000,WinXP,Windows2003 | 99 | Downloads: 853

Date added: Sep 27, 2005 | » Details

» Skater .NET Obfuscator

Skater .NET Obfuscator is an obfuscation tool for .NET code protection. It implements all known software protection techniques and obfuscation algorithms. If you would like periodically obfuscate your .NET products the Skater .NET Obfuscator is for you. R ...

RustemSoft | 1016 KB | WinXP,WinNT 4.x,Windows2000 | 199.99 | Downloads: 821

Date added: Feb 12, 2007 | » Details

» Type Browser.NET

Type Browser is to be used for any public type from .NET Framework Class Library (FCL) browsing. It shows: - types by category (Enum, Class, Interface,...) in the assemblies. - their members by category (Fields, Methods, Properties, Operators,...) - membe ...

Kovalev Serguei | 381 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 10 | Downloads: 842

Date added: Feb 12, 2007 | » Details

» Girtab

Create your own info-midlet in 15 minuts - without programming! Girtab is a developer tool. It is difficult to program, develop, debug and optimize a midlet with 2 hundreds of screens. For example it can be a dictionary or touristic guidebook. But with Gi ...

AKAMAR | 821 KB | Win98,WinME,WinXP,Windows2000,Windows2003,Java | 50 | Downloads: 874

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» WorkRoll Bug Tracker

Web-based bug tracker (non-spyware, non-dataminer) with Windows installer (application server included in download, or use your own). No database required. Installation, configuration, day-to-day administration, and general use are fully web-based. Featur ...

WorkRoll.com | 443 KB | Windows | 39.00 | Downloads: 886

Date added: Sep 27, 2005 | » Details

» Regular Expressions for MS SQL server

The Regular Expressions for MS SQL Server is a set of T-SQL User Defined Functions (UDF) that gives users full power to manipulate string data in SQL queries, stored procedures and Transact-SQL programming. Some of the common challenges that you can solve ...

Miningtools.net | 1158 KB | WinNT 4.x,WinXP,Windows2000 | 148.95 | Downloads: 804

Date added: Sep 27, 2005 | » Details

» MoleBox

MoleBox packs an application, data files and DLL`s into a single exe-file. Application packed with MoleBox works the same way as before packing without any changes in its source code. MoleBox grants developers with transparent access to packed files. Unpa ...

MoleStudio.com | 725 KB | Windows | 99 | Downloads: 909

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» Viewtier Devenv

Devenv is a simple yet powerful command-line utility that allows software development teams and software developers set and validate their common development environment. Common development environment is a set of directories, files, and shell variables t ...

Viewtier Systems | 530 KB | Windows,Dos,Linux,Mac,Unix,Os2 | 29.00 | Downloads: 885

Date added: Feb 12, 2007 | » Details

» MyTop FAQ Maker

MyTop FAQ Maker helps you create FAQ (Frequently Asked Questions). You may create FAQ in any format: HTML, TXT, XML and more. Defaulr 10 templates and styles (classic, modern, hacker, color and more). Unlimited FAQ and Questions, Quick and optimized HTML ...

MyTopSoft | 740 KB | WinME,WinXP,Windows2000,Windows2003 | 0 | Downloads: 883

Date added: Feb 12, 2007 | » Details

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