Search:

» Home » Business & Productivity Tools » Personal Information Management » rapidHELP

Company:	rapidHelp Software
License:	Demo
Version:	2
System:	Windows2000,WinXP
Size:	46080 KB
Date Released:	10-01-2005
Price:
Screenshot:	Click here to see Screenshot
Downloads:	976
Homepage:	http://www.rapidhelp.net
Date added:	Sep 18, 2005
Click here to Download

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa

NEWS

So far, nothing for that!

RECOMMENDED DOWNLOADS IN THIS CATEGORY

» Home » Business & Productivity Tools » Personal Information Management (588)

Select page: [1] 2 3 4 5 6...

» NotesHolder Lite

NotesHolder lets you quickly type in any piece of information so that you can easily find it when you need, read it or print it out for your convenience. This is the most effective way to store all your notes without cluttering up your desk with PostIt an ...

A!K Research Labs | 1093 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 0 | Downloads: 977

Date added: Sep 26, 2005 | » Details

» LeaderCode Personal Information Manager

Personal Information Manager helps you track and manage different kinds of information. Manage your files, memos and notes, contact information, browser bookmarks and RSS feeds. By storing your bookmarks, contacts and notes in folders, the information man ...

LeaderCode | 14199 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 29.99 | Downloads: 957

Date added: Feb 11, 2007 | » Details

» Personal Assistant

How to organize the day of our life? Try Personal Assistant - powerful personal information manager and day planner. This profesionally developed and well designed event planner will track your everyday tasks, save you diary, remind about holidays, birthd ...

Shelltoys Inc. | 1316 KB | Windows | 24.95 | Downloads: 877

Date added: Sep 18, 2005 | » Details

» Viapoint

Find information faster when working on projects including sales, recruiting, research, and publishing. Gain instant access to context specific resources related to the task at hand to eliminate work distractions across projects and reduce time consuming ...

Viapoint Corporation | 26161 KB | WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 | 29.00 | Downloads: 1032

Date added: Sep 18, 2005 | » Details

» dtNotes

Still putting sticky notes on your monitor? So was I. We have Mr. Fry to thank for his versatile invention. It was his bright idea to put scraps of paper on every thing around us in hopes of reminding us of our tasks later. I knew that software solutions ...

Desktop BITs | 1536 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 19.95 | Downloads: 986

Date added: Sep 18, 2005 | » Details

» BellWiz

BellWiz is an innovative scheduling program which plays audio files for a public address system through a PC. The program is ideally created for playing school bells, fire drill sounds, and factory shift change sounds. BellWiz features an extremely flexib ...

AcroVista Software | 1169 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 34.95 | Downloads: 1154

Date added: Sep 18, 2005 | » Details

» FAssistant

This Finance Utility can be a good fit for personal use to keep track of expenses, incomes, bank accounts, credit cards, stocks/securities, bank loan/policies, password management. It also provides the import/export facility and report creation facilities ...

Niraj Agarwal | 2031 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 | 0.00 | Downloads: 1067

Date added: Feb 11, 2007 | » Details

» Activities and Priorities

Activities and Priorities (AAP) is the strategic time manager. It balances time that you spend on important areas of your life and shows priorities of your activities. AAP helps harmonize life and overcome stress because you know what to do first. It is a ...

Vadim Motorine | 1902 KB | Windows | 20 | Downloads: 1108

Date added: Sep 18, 2005 | » Details

» Advanced Diary

Need simple and free private digital diary for your daily records? Advanced Diary is the perfect choice. First, it supports multiple diaries and multiple entries for a single day. This is a unique feature, because no other diary software is capable of kee ...

CSoftLab | 2856 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 0 | Downloads: 1100

Date added: Sep 18, 2005 | » Details

» ContactCopy

With ContactCopy, you select contact information such as name, address, phone number and email address in any application. With just a keystroke you copy all data to your contact database in Microsoft Outlook, Outlook Express or Palm Desktop. contactCopy ...

LoquiSoft | 4369 KB | WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vi | 39 | Downloads: 1034

Date added: Feb 11, 2007 | » Details

» C-Organizer

C-Organizer is a beautiful and powerful personal information manager. The program can help you organize and plan your business and personal life. In short, this is a planner, address book, password manager and notebook combined into one powerful, easy-to- ...

CSoftLab | 4604 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 24.95 | Downloads: 1110

Date added: Feb 11, 2007 | » Details

» Handy Day 2005 Pro for Sony Ericsson

Your day - Handy Day Handy Day 2005 Professional software for Sony Ericsson P910 / P900 / P800, BenQ P30 and Motorola A1000 is a powerful productivity and ultimate shell application. This application is designed to maximize usability and to personalize yo ...

Paragon Technologie GMBH | 4236 KB | Symbian | 38.40 | Downloads: 759

Date added: Feb 11, 2007 | » Details

» Task List

Task List provides an easy way for you to manage your list of everyday tasks, making your life easier and more organized. Desktop resident at all times, all your important issues will always be at your fingertips! Designed for easy access and with a minim ...

Desklabs Software | 2035 KB | WinXP,Windows2000 | 9.99 | Downloads: 1037

Date added: Feb 11, 2007 | » Details

» .TexNotes.

Feature rich text editor, notes organizer and document publisher developed by GemX. A handy tool with all the ease-of-use that busy professionals need and without all the overhead in effort and time that they don`t. TexNotes uses a notebook structure that ...

Univision Incorporated | 3628 KB | Windows | 34.95 | Downloads: 1282

Date added: Sep 18, 2005 | » Details

» CyberMatrix Meeting Manager Web

CyberMatrix Meeting Manager Web is an easy to use web browser-based application for scheduling meetings and meeting room resource scheduling in office buildings etc. Meeting data can be accessed throughout your intranet or even the Internet. Use Meeting ...

CyberMatrix Corporation, Inc. | 3800 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP | 100 | Downloads: 938

Date added: Sep 18, 2005 | » Details

» Telist Pro

Telist is a contact and information manager software where you can save data like telephone, fax, cell phone, e-mail, website, address, observations, anniversary and photo. Main characteristics - Notifies you about tasks, anniversaries and new e-mail mess ...

Produlogia | 10026 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 49 | Downloads: 915

Date added: Feb 11, 2007 | » Details

» Secure Reminder

Desktop Reminder software offers you an easy way to organize important information dates and events on the computer desktop. Secure Reminder is an easy to use daily reminders software that includes reminder, task scheduler, personal information organizer ...

SecureReminder.com | 1400 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 19.95 | Downloads: 1007

Date added: Sep 18, 2005 | » Details

» Password Hound

Easy to use password management software. Store your passwords with minimal effort from the user and yet maintain ease of use. Never forget your passwords again. ...

Sault Custom Programming | 329 KB | Windows | 15.95 | Downloads: 989

Date added: Sep 18, 2005 | » Details

» Address Book Recovery

Address Book Recovery is a utility intended for restoration of the contact information from the Windows Address Book (WAB) files, where contacts from Outlook and Outlook Express are stored. The program works with the files of Windows Address Book data (WA ...

Recovery ToolBox | 1148 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 30 | Downloads: 1038

Date added: Feb 11, 2007 | » Details

» Smart Diary Suite

More than a simple Diary or a PIM. It is instead a total personal information manager. It can be as simple or as extensive as you want it to be and it can be fully customized to meet all your current and future needs. ...

Programming Sunrise Ltd. | 2025 KB | Windows | 29.95 | Downloads: 1013

Date added: Sep 18, 2005 | » Details

go to top

Select page: [1] 2 3 4 5 6...