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Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Features Requires Customer registration and email confirmation Define unlimited depth and number of categories Add unlimited Helpdesk Personnel Accounts Assign a Helpdesk Personnel per Category Helpdesk Personnel save the Question as FAQ. Administrator Approval before FAQ is published Advance Search Features search by category search all words

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» Home » Internet & Networking » Tools & Utilities (2082)

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Date added: Sep 21, 2005 | » Details

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» SpeedySearch

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Date added: Sep 21, 2005 | » Details

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Date added: Feb 13, 2007 | » Details

» Press Releaser

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» HistoryWasher

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» NetInfo

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» Internet Rocket Homepageware

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Date added: Sep 21, 2005 | » Details

» AdventNet SNMP Agent For Linux

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Date added: Feb 13, 2007 | » Details

» Advanced Internet Eraser

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» Snarfer

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» Iban

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» MMD CamExplorer

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» Enterprise IP - Address Manager

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» FAQ Factory

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» Deep Log Analyzer

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» GFI LANguard Security Event Log Monitor

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» Cantennator

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Date added: Oct 26, 2007 | » Details

» Broadband Lock Internet Security

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