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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Excelsior JET for Linux

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Excelsior, LLC | 89240 KB | Linux | 240 | Downloads: 834

Date added: Feb 12, 2007 | » Details

» Drag-N-Dropper for MS Access

Drag-N-Dropper is an MS Access module and form that you can add into your Access application to provide drag and drop functionality between text-based Access controls.Drag-N-Dropper allows text to be moved or copied (using `CTRL-Drag`) between text-based ...

Peter`s Software | 745 KB | Windows | 24.95 | Downloads: 863

Date added: Sep 27, 2005 | » Details

» Compile Plus

This is an extension of the `Program Plus`. It enables compiling with options from windows explorer`s menu. You can compile next types of files: C/C++(c, cpp), C#(.cs), Java(.java), Assembler(.asm). ...

Kovalev Serguei | 521 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 10 | Downloads: 884

Date added: Feb 12, 2007 | » Details

» United States ZIP Code Database (Gold Edition)

United States ZIP codes database one month subscription service. The database includes ZIP code, city name, alias city name, state code, phone area code, city type, county name, country FIPS, time zone, day light saving flag, latitude, longitude, county e ...

ZIPCodeWorld.com | 27 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,OpenVMS | 59.95 | Downloads: 750

Date added: Sep 27, 2005 | » Details

» RapidDriver

Hardware Developers: Insert your USB/PCI/ISA PnP device and perform various operations from GUI interface: read USB descriptors, perform USB pipes operations, read PCI registers, handle interruptions, control Parallel and Serial Ports. Software Developers ...

EnTech Taiwan | 5306 KB | Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate | 349 | Downloads: 840

Date added: Feb 12, 2007 | » Details

» Xchange

Need to change some text that could be in hundreds of text files? Well Xchange can make this so easy for you. Just enter the text to find, the text to replace it with, drop in the files you want to work with, and press Go! It`s done, easily and reliably. ...

SadMan Software | 929 KB | Windows | 25 | Downloads: 876

Date added: Sep 27, 2005 | » Details

» Multicom.Net

While the operation of different facilities, which are connected to a computer via serial port, there may appear the necessity to start up utility program (for these facilities) not in the machine, to which the facilities connect directly, but in the remo ...

Mike Sokolov | 290 KB | WinXP,Windows2000 | 19.00 | Downloads: 841

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» AntiCrack Software Protector Basic

AntiCrack Software Protector is a dll exe protection and dll exe compression tool. AntiCrack Software Protector is the system of software protection of applications,designed for quick implementation of application protection functions, especially targeted ...

AntiCrack Inc | 1429 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 149 | Downloads: 1037

Date added: Sep 27, 2005 | » Details

» ASPThumb

ASPThumb is an ASP component (ActiveX) that allows ASP application to create high-quality thumbnails. You can use this component for automated creation of image previews in your ASP applications. The component can scale down and crop images, draw image bo ...

BRIZ Software | 292 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 75 | Downloads: 914

Date added: Feb 12, 2007 | » Details

» VideoShotMaker

VideoShotMaker is an ActiveX component that allows your applications to extract frames from video files and save them as image files. Frames can be extracted from AVI, MPEG, WMV, RealVideo files. Images can be saved as JPEG or BMP files. Before saving, th ...

BRIZ Software | 223 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 100 | Downloads: 859

Date added: Feb 12, 2007 | » Details

» SkillFusion Development Engine

With its ability to generate web applications in numerous software language and database environments, SkillFusion Development Engine easily enhances your development productivity and reduces your long-term maintenance and QA costs. Development Engine pro ...

SkillFusion Software | 3250 KB | Windows2000,WinXP,Windows2003 | 279+ | Downloads: 890

Date added: Sep 27, 2005 | » Details

» for Windows Help Designer/Winhelp

Visagesoft for Windows® Help Designer is a stand alone and true WYSIWYG Windows help authoring tool. It provides all the basic features of a Help authoring software, including the ability to work with topics, set the browse order of topics, and open and ...

Visagesoft | 9100 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 120 | Downloads: 1083

Date added: Sep 27, 2005 | » Details

» MU-Trace

Mu-Trace can help programmers who are working on a bigger project and are working in a group. Many additional features, compared with the standard output. Add up to 255 users and define an individual color per user. 30 individual output levels per user ca ...

Image Integration | 515 KB | Windows | 0 | Downloads: 881

Date added: Sep 27, 2005 | » Details

» Windows CHM To HTML

Windows CHM To HTML is a tool to convert Windows Help files (*.chm) to HTML format files directly. With this tool, you can make a specification of an application from the *.chm files. Windows CHM To HTML can extract all/any source files in a MS .chm file ...

YpgSoft | 1929 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista | 34.95 | Downloads: 819

Date added: Feb 12, 2007 | » Details

» QuickCRC

QuickCRC is a design tool for discovering objects and related information for an object-oriented software development project. QuickCRC automates the CRC card concept of identifying classes, responsibilities and collaborations between objects. Scenarios i ...

Excel Software | 3343 KB | Windows | 295 | Downloads: 825

Date added: Feb 12, 2007 | » Details

» EdgeTracer

EdgeTracer is a tool to create non-rectangular windows and image maps. It features a lightning fast proprietary tracing algorithm. It generates source code (complete with Project & Form files) for Visual Basic, C++ Builder, Delphi & also HTML. Other featu ...

ITAZ | 900 KB | Windows | 29 | Downloads: 812

Date added: Sep 27, 2005 | » Details

» Informitis USB Virtual Driver

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

Informitis, Inc. | 290 KB | Windows | 89.00 | Downloads: 832

Date added: Feb 12, 2007 | » Details

» Sisulizer

Localize Your Software and increase Your Revenues! When you localize your applications and make them available in new languages, you open new markets and new revenue streams. Sisulizer increases your profits by making it easy to offer your software in mul ...

Sisulizer Ltd & Co KG | 21362 KB | WinXP,Windows2000,Windows2003 | 149 | Downloads: 826

Date added: Feb 12, 2007 | » Details

» 4TOPS Word Link for MS Access 97

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

4TOPS | 4693 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000 | 179 | Downloads: 957

Date added: Feb 12, 2007 | » Details

» wodFtpDLX

wodFtpDLX is developed as two standalone components: COM object, that should be used when you want to do all file transfer in the background and is not visible on the form, or GUI ActiveX version that has it`s own Explorer-alike window where you can give ...

WeOnlyDo Software | 2967 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 219 | Downloads: 869

Date added: Feb 12, 2007 | » Details

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