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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» BrainCom

BrainCom is an artificial neural network. Utilizing backpropagation algorithm It can be used in almost all research fields such as nonlinear regression, forecasting, curve fit, pattern recognition, classification, decision making, problem optimization, ti ...

Concel Systems | 2559 KB | Windows | 39 | Downloads: 914

Date added: Sep 27, 2005 | » Details

» API Monitor

API Monitor is a software that allows you to spy and display Win32 API calls made by applications. It can trace any exported APIs and display wide range of information, including function name, call sequence, input and output parameters, function return v ...

APIMonitor.com | 3863 KB | Windows2000,WinXP,Windows2003 | 99 | Downloads: 922

Date added: Feb 12, 2007 | » Details

» Active TTS Component

Do you ever want to convert text to audio? Active TTS is what you want. It can convert text to mp3, text to wma or text to wav on the fly using the state of art text to speech (TTS) system. It converts text to mp3 or text to wma directly without generatin ...

Guangming Software | 1536 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 149.95 | Downloads: 918

Date added: Feb 12, 2007 | » Details

» EdgeTracer

EdgeTracer is a tool to create non-rectangular windows and image maps. It features a lightning fast proprietary tracing algorithm. It generates source code (complete with Project & Form files) for Visual Basic, C++ Builder, Delphi & also HTML. Other featu ...

ITAZ | 900 KB | Windows | 29 | Downloads: 776

Date added: Sep 27, 2005 | » Details

» Help Generator for Visual Studio 2005

HTML Help Generator for Visual Studio 2005 creates context sensitive HTML Help for your applications in seconds. Features HTML page and image generation, table of contents, index and search, images with hotspots and export to Word. The wizard lets you set ...

AGORA Software BV | 2883 KB | WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 199 | Downloads: 843

Date added: Feb 12, 2007 | » Details

» vTest

vTest is an automated functional and regression testing tool for web applications. It incorporates record, verify, playback and reporting capabilities. vTest supports both Microsoft Internet Explorer and Mozilla Firefox. All popular Internet technologies ...

Verisium, Inc. | 9033 KB | WinXP,Windows2000,Windows2003 | 495 | Downloads: 654

Date added: Feb 12, 2007 | » Details

» 4TOPS Word Link for MS Access 97

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

4TOPS | 4693 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000 | 179 | Downloads: 930

Date added: Feb 12, 2007 | » Details

» SMButton

SMButton let you have total control over the button. You can set and customize each Windows Style (including true XP, MAC, Office 2003, office 2002, 3D, Flat,...) with a lot of features including: caption fading, shadow control, drop control, picture cont ...

Station Media | 1216 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 49 | Downloads: 850

Date added: Feb 12, 2007 | » Details

» SupportMonkey 2002

For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. Custom built `Monkey`s will retrieve an entire system configuration from any remote machi ...

Nitro Technologies | 358 KB | Windows | 29.95 | Downloads: 862

Date added: Sep 27, 2005 | » Details

» Zoom ActiveX control

A Zoom control, can magnify the contents of the desktop. It is a powerfull magnifier, that can magnify the contents of the desktop from 1 to 100 times. The "hot" point of the interest can be either the cursor position or can be manually set. The ...

Inspired Creations | 86 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 34.95 | Downloads: 800

Date added: Sep 27, 2005 | » Details

» My Command Button ActiveX

Add appealing visual styles to your applications in all Windows versions with this very quick and powerful button. All new default styles (Windows XP, Office 2003, Visual Studio 2005, 3D standard, Flat, Explorer) and themes are supported (blue, olive, sil ...

Namtuk | 621 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 59 | Downloads: 794

Date added: Feb 12, 2007 | » Details

» Linkuistics Web Services Detective

Flexible HTTP proxy: displays and records network traffic. View headers and data for every request and response directly in real time. Simulate bandwidth restriction and communications failure and test how your application will perform in the real world. ...

Linkuistics Pty Ltd | 1186 KB | Windows | 99 | Downloads: 480

Date added: Sep 27, 2005 | » Details

» requestXpress

requestXpress is a software development management tool that helps you track and manage change requests and bugs for your software projects. requestXpress consists of: - a Microsoft(R) SQL Server database - a Win 32 Client application, and - an (optional) ...

Speciality Applications Pty Ltd | 10564 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 499 | Downloads: 843

Date added: Sep 27, 2005 | » Details

» COMslicer

COMslicer traces run time calls to selected COM objects. It displays values of input and output parameters for each method or property called by clients. COMslicer can trace in-process and out-of-process COM components written in VC++ or VB. A developer`s ...

SENS Software LLC | 1363 KB | Windows | 100 | Downloads: 927

Date added: Sep 27, 2005 | » Details

» Idea Value Calculator (Windows OS)

The idea value calculator (IVC) allows the value of an idea to be estimated. The method of calculation is based on the assumption that the value of an idea is equal to the sum of all royalties that would be collected on an equivalent valid patent based on ...

AdvMathAppl | 100 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 12 | Downloads: 827

Date added: Sep 27, 2005 | » Details

» Origin Keyring

OriginKeyring allows you to generate sevral kinds of licences. For a shareware version you can generate a time limited or a run limited licence. For a full version, you can generate a single or multiple licence. Easy to use, well documented, it takes less ...

NTIC+ | 912 KB | | 30 | Downloads: 828

Date added: Sep 27, 2005 | » Details

» LitePDF ActiveX Control

LitePDF ActiveX Control is desgined for generating PDF files programmatically. No third party software or plug-ins is needed! Unicode characters, encryptions, paths and images are fully supported. Rich samples written in all kinds of common languages are ...

Polestar Software | 1128 KB | Windows2000,WinXP,Windows2003 | 149.95 | Downloads: 740

Date added: Oct 25, 2007 | » Details

» PatchFactory

PatchFactory is a comprehensive and innovative software updating and delivery solution, ensuring that your end-users always have the latest version of your files. PatchFactory performs almost any updating task, including synchronizing files, running an in ...

AgenSoft | 3387 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 395 | Downloads: 857

Date added: Feb 12, 2007 | » Details

» GVH Setup Maker

The Setup-creation tool for the professional programmer: No scripting! All GUI-work. Registrykeys: direct entry or paste from local machine. Uninstall. Test Setup directly from GUI. License-key generation. Min, Norm, Custom Setups. Programcomponents, unli ...

GVH Maatwerk Software | 5900 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WindowsXP | 29.95 | Downloads: 783

Date added: Sep 27, 2005 | » Details

» 4TOPS Document Management in MS Access 2000

4TOPS Document Management is an addin to create and manage documents using your MS Access Database. Create documents with content from your database. Instantly find and share documents. View all information on the document in an Access form. All file mana ...

4TOPS | 1591 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP | 399 | Downloads: 934

Date added: Sep 27, 2005 | » Details

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