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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» fpHelp Builder

Authors can use fpHelp Builder to create online help for a software application or content for a multimedia title or web site. As an information delivery system, HTML Help is suited for a wide range of applications, including training guides, interactive ...

Franz AG | 930 KB | Win95,Win98,WinME,WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 61 | Downloads: 852

Date added: Sep 27, 2005 | » Details

» Active TTS Component

Do you ever want to convert text to audio? Active TTS is what you want. It can convert text to mp3, text to wma or text to wav on the fly using the state of art text to speech (TTS) system. It converts text to mp3 or text to wma directly without generatin ...

Guangming Software | 1536 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 149.95 | Downloads: 949

Date added: Feb 12, 2007 | » Details

» XML VIN Decoder

VIN decoder for all vehicles including trucks, cars, motorcycles, powersports. Data includes features, options, warranty information, spec data, available colors, optional equipment, dimensions, weights, measurements. Data is updated weekly. Easily incorp ...

DataOne Software | 280 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003,Windows CE,Unix,Linux,Linux Console,Linux Gnome,Linux GPL,Linux Open Source,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac 68k,Mac PPC,Mac OS X,Mac Other,Palm OS 1.0,Palm OS 2.0,Pa | | Downloads: 785

Date added: Oct 25, 2007 | » Details

» Versions

Versions is the ideal version control system for any development team. Complete Satisfaction Guaranteed: Pay nothing for this risk-free, full-functioning 30 day trial. ...

Karisma Software | 5187 KB | Windows | 75.00 | Downloads: 928

Date added: Sep 27, 2005 | » Details

» QuickCRC

QuickCRC is a design tool for discovering objects and related information for an object-oriented software development project. QuickCRC automates the CRC card concept of identifying classes, responsibilities and collaborations between objects. Scenarios i ...

Excel Software | 3343 KB | Windows | 295 | Downloads: 824

Date added: Feb 12, 2007 | » Details

» United States ZIP Code Database (Gold Edition)

United States ZIP codes database one month subscription service. The database includes ZIP code, city name, alias city name, state code, phone area code, city type, county name, country FIPS, time zone, day light saving flag, latitude, longitude, county e ...

ZIPCodeWorld.com | 27 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,OpenVMS | 59.95 | Downloads: 750

Date added: Sep 27, 2005 | » Details

» BioCert Biometric Authenticator Lite

BioCert Biometric Authenticator Lite Edition - 10 Users Our standard software programming toolkit offers 1:m matching capability up to 10 users. A step beyond a SDK, the BioCert Authenticator toolkit is a simple ActiveX drop in that takes care of user enr ...

Biometrics Direct | 11772 KB | Win98,WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 885

Date added: Feb 12, 2007 | » Details

» Auto Debug for Windows

An auto-tracing tool of software. User can set breakpoints, this application will auto trace the target program and record the input and output of function call. Therefore, the software can help programmer analyse errors, process inside the target program ...

Auto Debug System | 990 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79 | Downloads: 934

Date added: Sep 27, 2005 | » Details

» Visustin

Visualize your source code with flow charts. Visustin charts your code automatically with a clear layout. Understand existing code. Review algorithms. Verify correctness of program logic. Document complex procedures. Visustin supports VB, VB.NET, VBA, ASP ...

Aivosto Oy | 3422 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 299 | Downloads: 925

Date added: Sep 27, 2005 | » Details

» vTest

vTest is an automated functional and regression testing tool for web applications. It incorporates record, verify, playback and reporting capabilities. vTest supports both Microsoft Internet Explorer and Mozilla Firefox. All popular Internet technologies ...

Verisium, Inc. | 9033 KB | WinXP,Windows2000,Windows2003 | 495 | Downloads: 680

Date added: Feb 12, 2007 | » Details

» GoDiagram

Use GoDiagram to build custom interactive diagrams, network or process or workflow editors, flowcharts, or software design tools. GoDiagram includes many predefined kinds of nodes, links, and basic shapes including text and images. It supports layers, gro ...

Northwoods Software Corporation | 13671 KB | WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vi | 895 | Downloads: 855

Date added: Feb 12, 2007 | » Details

» X360 Tiff Image Processing ActiveX OCX

X360 Tiff Image Processing ActiveX OCX help you to create and maintain multiple Tiff. You can append,delete,insert,move and swap pages within existing Tiff.You can also view and save images to different formats include Bmp,Emf,Gif,Jpeg, Pdf,multipaged Pdf ...

X360 Software | 2616 KB | Win98,WinME,Windows2000,WinXP | 89.90 | Downloads: 753

Date added: Feb 12, 2007 | » Details

» Web Effects

Create Web Sites full of effects in seconds. With a few clicks of your mouse Web Effects generates a multi page website full of special effects. Unregistered version is fully funtional. Registered users get much more funtionality and many more features. ...

Hunter Barnes | 1024 KB | Win3.1x,Win95,Win98,WinME | 15 | Downloads: 947

Date added: Sep 27, 2005 | » Details

» TracePlus Win32

TracePlus/Win32 shows you the interaction between your Win32 application and multiple Win32 APIs. Supported APIs that are displayed in realtime include ODBC, OLE, COM, TAPI, WININET, registry, DB-Library, and more. Integrated SQL capture window displays S ...

SST Incorporated | 3751 KB | WinNT 4.x,WinXP,Windows2000 | 199.95 | Downloads: 828

Date added: Feb 12, 2007 | » Details

» PAD Creator

Create and manage your PAD files fast and easy with PAD Creator! Just fill in your products information and save. You can validate and create your padfile within a second. PAD files are commonly used by all major download directories on the net and most o ...

Hotlib.com | 3015 KB | Windows | 0 | Downloads: 924

Date added: Sep 27, 2005 | » Details

» RapidDriver Developer

The Developer Edition of RapidDriver includes all the features of the Explorer, and additionally allows you to create and distribute your own applications incorporating integrated ISA/PCI/USB/LPT drivers to control your hardware. You can manage your devic ...

EnTech Taiwan | 4330 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 349 | Downloads: 809

Date added: Sep 27, 2005 | » Details

» Game Editor

Game Editor is an interactive multimedia tool for game development, with a simple and intuitive interface and a rich set of features. The software allows anyone to develop 2D games for personal computers and mobile devices, with no programming knowledge r ...

Makslane Araujo Rodrigues | 4564 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 94.95 | Downloads: 908

Date added: Sep 27, 2005 | » Details

» EsbDecimals

Free Microsoft .NET v1.1 Assembly supplying Decimal Routines and demos for Visual Studio 2003 C#, Visual Studio 2003 VB.NET, Borland C# Builder and Borland Delphi 8 for .NET. Includes C# Source, HTMLHelp and CSUnit Unit Testing. Aims to provide a comprehe ...

ESB Consultancy | 990 KB | WinXP,Windows2000 | | Downloads: 908

Date added: Sep 27, 2005 | » Details

» ITS Net Serial Driver (ITSNSD)

While the operation of different facilities, which are connected to a computer via serial port, there may appear the necessity to start up utility program (for these facilities) not in the machine, to which the facilities connect directly, but in the remo ...

ITSuperiority Inc. | 547 KB | WinXP,Windows2000 | 189.90 | Downloads: 813

Date added: Sep 27, 2005 | » Details

» Bug Registry

Bug tracking is strategic to your development effort. By automating your bug tracking process with Bug Registry, you improve product quality, reduce time to market, and lower your customer support costs, giving you a distinct advantage over your competito ...

Extensible Business Solutions | 1862 KB | WinXP,Windows2000,Windows2003 | 99.99 | Downloads: 906

Date added: Sep 27, 2005 | » Details

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