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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» AccessPort

AccessPort - RS232 Monitor / RS232 Terminal AccessPort is an advanced serial monitor, simulation and RS232 data analysis tool. Use to log, view, analyse or automate RS232 communication or simply use as an ASCII Terminal for basic serial port communication ...

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Date added: Feb 12, 2007 | » Details

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Gogowishs Software | 2252 KB | Win98,WinME,Windows2000,WinXP | 99.90 | Downloads: 878

Date added: Feb 12, 2007 | » Details

» 602XML Form Filler

Use 602XML Form Filler to fill XSL-FO based XML forms offline, save forms for later completion, and add an X.509 digital signature for authorization. XML data can be delivered by e-mail, HTTP, HTTPS, SOAP or embedded in the XML form. Includes FREE busines ...

Software602, Inc. | 14262 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 0.00 | Downloads: 1146

Date added: Feb 12, 2007 | » Details

» SkillFusion Development Engine

With its ability to generate web applications in numerous software language and database environments, SkillFusion Development Engine easily enhances your development productivity and reduces your long-term maintenance and QA costs. Development Engine pro ...

SkillFusion Software | 3250 KB | Windows2000,WinXP,Windows2003 | 279+ | Downloads: 983

Date added: Sep 27, 2005 | » Details

» Idea Value Calculator (Windows OS)

The idea value calculator (IVC) allows the value of an idea to be estimated. The method of calculation is based on the assumption that the value of an idea is equal to the sum of all royalties that would be collected on an equivalent valid patent based on ...

AdvMathAppl | 100 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 12 | Downloads: 927

Date added: Sep 27, 2005 | » Details

» InstallAware Setup Squeezer for MSI

Now with Setup Squeezer for Windows Installer and Setup Squeezer for InstallShield, you can take advantage of InstallAware`s industry-leading package compression - without having to migrate your setup projects. Setup Squeezer offers : * Simplicity - a ver ...

InstallAware Software Corporation | 1387 KB | WinXP,Windows2000,Windows2003 | 299 | Downloads: 916

Date added: Feb 12, 2007 | » Details

» Visual CHM

Visual CHM is the convenient WYSIWYG CHM editor which can be used to create and decompile CHM files. For authors and programmers who want to convert html to CHM file, similar to the Microsoft html help workshop but easier to use and aimed at novice users. ...

Wekasoft | 1571 KB | Windows | 19.95 | Downloads: 907

Date added: Sep 27, 2005 | » Details

» Regular Expressions for MS SQL server

The Regular Expressions for MS SQL Server is a set of T-SQL User Defined Functions (UDF) that gives users full power to manipulate string data in SQL queries, stored procedures and Transact-SQL programming. Some of the common challenges that you can solve ...

Miningtools.net | 1158 KB | WinNT 4.x,WinXP,Windows2000 | 148.95 | Downloads: 865

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» fpHelp Builder

Authors can use fpHelp Builder to create online help for a software application or content for a multimedia title or web site. As an information delivery system, HTML Help is suited for a wide range of applications, including training guides, interactive ...

Franz AG | 930 KB | Win95,Win98,WinME,WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 61 | Downloads: 943

Date added: Sep 27, 2005 | » Details

» TextPipe Pro

Fast text manipulation and data extraction. Fix websites, database data and electronic text with pattern match, convert end of line characters, ASCII-EBCDIC, OEM-ANSI, Unicode-ANSI, ANSI and Unicode maps, email attachment encoding and decoding, add or rem ...

Crystal Software | 2376 KB | Windows | 199.00 | Downloads: 934

Date added: Sep 27, 2005 | » Details

» Spices.Net

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9Rays.Net | 6101 KB | Win98,WinME,WinXP,Windows2000 | 392.95 | Downloads: 911

Date added: Feb 12, 2007 | » Details

» Profesol Virtual Serial Driver (PVSD)

Profesol Virtual Serial Driver is appointed for emulation of one, two or more (up to 200) serial streams. Hardware devices are not necessary. This product is based on Windows XP DDK and doesn`t require using devices of other manufacturers. The whole produ ...

IT Profesol, Inc. | 158 KB | Windows | 65.95 | Downloads: 882

Date added: Sep 27, 2005 | » Details

» Auto Debug for Windows

An auto-tracing tool of software. User can set breakpoints, this application will auto trace the target program and record the input and output of function call. Therefore, the software can help programmer analyse errors, process inside the target program ...

Auto Debug System | 990 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79 | Downloads: 1045

Date added: Sep 27, 2005 | » Details

» AffiliateEXE

AffiliateEXE was designed to pack your affiliate id named custom build to a new exe file without name change risk and protect your potential revenue. Now, more and more software vendors provide the affiliate id named custom build version for affiliates. T ...

Keronsoft | 1050 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 12.95 | Downloads: 1090

Date added: Feb 12, 2007 | » Details

» FolderView ActiveX control

A FolderView control provides functionality identical to the tree pane in Explorer. It displays a list of folders (and files) and allows browsing of the shell`s entire namespace. Though it exposes and returns many properties and methods similar to that of ...

Inspired Creations | 243 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 94.95 | Downloads: 991

Date added: Sep 27, 2005 | » Details

» Windows CHM To HTML

Windows CHM To HTML is a tool to convert Windows Help files (*.chm) to HTML format files directly. With this tool, you can make a specification of an application from the *.chm files. Windows CHM To HTML can extract all/any source files in a MS .chm file ...

YpgSoft | 1929 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista | 34.95 | Downloads: 921

Date added: Feb 12, 2007 | » Details

» UninsHs

This extension program for Inno Setup allows you to add repair, modify and remove support to your applications with minimal effort. It is very small because use Assemble. Please read the readme file included in the package for further instructions on how ...

Han-soft Software | 22 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | | Downloads: 938

Date added: Sep 27, 2005 | » Details

» LTProf

LTProf is a small but powerful CPU profiling tool for C++ and VB applications. Although small, it has a combination of features difficult to find in even the most expensive tools available today: * Line level resolution * No instrumentation, no rebuild, n ...

Lightweight Technologies | 1581 KB | Windows | 49.95 | Downloads: 973

Date added: Sep 27, 2005 | » Details

» ASPcodePrint

ASPcodePrint is designed to print the source of web pages written using HTML, VBScript and JScript. The output can be printed and exported to RTF and PDF formats. ASPcodePrint enables you to customize the output to suit your requirements by allowing you t ...

StarPrint Limited | 4595 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 59 | Downloads: 933

Date added: Sep 27, 2005 | » Details

» GVH Logging and Debug Library

Super 32-bit logging and debugging tool for C/C++ developers. Decreases development time significantly: no more slowly stepping through your program. Use macros to write information to a logfile. EXTREMELY POWERFUL: optionally duplicate the debug info REA ...

GVH Maatwerk Software | 77 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WindowsXP | 19.95 | Downloads: 992

Date added: Sep 27, 2005 | » Details

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